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TEMPLATING ISSUES ON MARKETING STUDIO

by Les Mills International

marketingstudio
marketingstudio

6th April 2022: During a recent Marketing Studio audit, we discovered a bug within the Templates function: this prevents users from creating a Template within a reasonable file size. Instead, files are being created that are much too large for the platform.

As this would significantly impact both the user experience and platform storage, we have made Templates unavailable until the issue is fixed. Unfortunately, this could take between two to four weeks, but we will keep you update once we know more.

 

What does this mean for upcoming campaigns?

Users will still be able to customise assets for the upcoming campaigns 100 Beats of BODYJAM® and the new Q2 Releases. Assets will be available in an Open File format, meaning Club Partners can download a zip file to make edits through InDesign (just like on Brand Central). To do so, you can find the Open Files from within the Assets tab on the homepage and choose from the available campaigns/events (BODYJAM will be the first to launch next week). To narrow down your search you can select the Template option under the Asset Type Smart Filter option.

We understand how frustrating this can be and it may result in further questions. To help answer these, we’ve created a Q&As which can be found below.

We sincerely apologise for any inconvenience that this has caused, and please know that Templates are only temporarily down – we will make them available as soon as the issue is resolved.

 

Q&As

Why can’t I see Templates on Marketing Studio?
Unfortunately, there is a bug within the Templates function which prevents Templates being created with a reasonable file size. Instead, files are being created that are much too large for the platform. As this would significantly impact both the user experience and platform storage, we have made Templates unavailable until the issue is fixed.

When can I expect it to be fixed?
We expect this to be resolved in two to four weeks, and we will keep you updated when we have further information.

How do I customise my marketing in the meantime?
You will still be able to customize assets for the upcoming campaigns 100 Beats of BODYJAM® and the new Q2 Releases. Assets will be available in Open File format, meaning you can download a zip file to make edits through InDesign. To do so, you can find the Open Files from within the Assets tab on the homepage and choose from the available campaigns (BODYJAM will be the first to launch). 

What if I don’t have InDesign?
We also offer a selection of pre-designed assets that require no customization and are ready to be downloaded. You can learn how to search and filter using the Asset functionality – instructions for this are available in the Marketing Studio Support Guide, which you can search for in the GUIDES section of Marketing Studio. 

guides

 

Where can I go for more information?
If you have further questions, please email marketingstudio@lesmills.com